ANIMAL INDUSTRIES RESOURCE CENTRE
Personalised and professional education and training
CCG Business Services
A wealth of services and products to build your practice today and for the future.
Customised practice training tailored to your pratice's needs.
Meet the team that delivers industry training and consulting services second to none.
Customer profiling / mystery shopper program is used to assess your practice's delivery of customer service.
Operational policies and procedures are an essential part of every well run practice.
Staff management solutions keeps your Human Resources management on track.
Provet DMS combines powerful software with pre-written policies and procedures to dramatically improve the efficiency, performance and profitability of your practice.
Veterinary nursing training delivers nationally recognised qualifications.
Customised Training Programs
Because CCG have been immersed in the veterinary industry for over ten years, we believe we know what is required when it comes to training your team. We know each practice is different so our comprehensive suite of training programs can be customised to suit your specific business needs in a variety of delivery methods. At Crampton Consulting Group we 'skill the implementers' by focusing on professional and personal development, ensuring the investment in training reaps rewards.
A thorough ‘Health Care Check’ is conducted before preparing a training proposal to ensure we understand just what is required in your practice. Development of an integrated training solution then follows.
These include:
- Excellence in customer service
- Dealing with difficult clients
- The Communication Edge
- Coaching for Success
- Conflict resolution
- Solution selling, and much more
