How often have you said 'They should know this, it is how we do it!'? Sometimes often staff don't know how to do it because it hasn’t been communicated to them.
Efficient workflow systems are vital to the success and profitability of a practice. Inefficient systems can lead to resource wastage, increased costs, decreased productivity and ultimately diminished profitability.
Why do you need Policies and Procedures?
Policies communicate to your staff the practice's position on things - from how clients are greeted to how clients pay their accounts. Procedures on the other hand outline how things are done - the steps involved in performing the policy. The policies and procedures of your practice must be documented and implemented for maximum practice efficiency to be reached. Crampton Consulting Group can assist by providing standard policy and procedure templates for you to customise or we can offer a complete policy implementation service specific to your practices requirements. Our comprehensive manual covers all aspects of the animal business, including:
- Administration, marketing and customer service
- Client relations systems
- Technical areas such as surgical and medical routines, laboratory and general animal care
In line with this we add value by working with you to integrate and implement the operational policies and procedures. We will identify current strengths and weaknesses and outline solutions to address the required areas.
Contact Animal Industries Resource Centre to find out more information. Phone 07 3621 6005 or enquire online.