What is it like for a first time client walking into your practice?
How well do your staff do their job when you are not around?
Would you like to know that the money you have spent on training is well invested?
The Consumer Profiling Program is the mystery shopper program for the animal care industry. Unlike surveying your current clients, who may know you and your staff (and therefore not be 100% honest in their feedback), the Customer Profile Program sends a team of trained professionals into your business, posing as legitimate clients.
After each visit, feedback against certain criteria and industry benchmarks will be documented providing you with a clear picture as to how your business stands.
The program period is extensive to ensure the implementation of changes and improvement based on results. All feedback is documented and provided to your practice in a comprehensive format with personalised consultation with a CCG representative.
Phone 07 3289 1900 or email us to find out more information.