Many companies across the globe are finding the generation of new business, using traditional methods, increasingly difficult and hard to sustain. This boot camp is designed to enable attendees to develop a marketing and customer service strategy for their practice and build in safeguards to ensure continued success. Our unique processes provide a practical set of tools that are easy to implement.
Our exciting two day program offers a smorgasbord of expertise and experience from a range of quality speakers with an abundance of industry and business knowledge and information. We will assist you to develop a holistic and practical Marketing and Customer Service Plan for your practice. Covered is a multitude of issues relating to marketing and customer service planning and management, including:
-
Marketing Planning: What is marketing really, how does it impact my practice and why do I need it? A strategic approach to understanding what worked yesterday may not work today – understand how and why this has happened and develop marketing goals and objectives towards a successful future. Develop your own unique competitive advantage.
-
Practice Campaign Development: A practical approach to establishing your marketing and customer service campaigns for the year. Hints and tips from industry and marketing experts to position your practice in a competitive advantage to face the future.
-
Customer Service Planning: Understand consumer behaviour and the importance of analysing and monitoring client transactions. Develop a Customer Service Program that will clearly identify and meet your clients needs and highlight the systems, processes and staff training needed to underpin your campaigns. Work your client database and gain results.
Dates for 2010 and 2011 are to be announced.
To register your interest for future sessions:
Email us and we can keep you informed of when dates become available.