Sue Crampton - Strategic Planning & Investment in People
Sue Crampton has been involved in the veterinary profession since 1979. Since that time she has worked in the UK, USA, Hong Kong, UAE and Australia. Since settling in Australia, Sue has worked in a variety of mixed practices before forming the Australian Veterinary Nurse Resource Centre with her partner Mark Hardwick in 1996. Driven by her desire to see all veterinary personnel and practices reach their full potential, Sue also commenced business coaching, technical training and human resource support programs with Crampton Consulting Group, widely acknowledged as a leading company in the veterinary industry.
Sue is acknowledged as a leading speaker, trainer and consultant across Australasia in the areas of communication, customer service, business planning, staff management and practice development. Sue has a Bachelor of Business, majoring in human resources and marketing and also focuses her time on working as the HR Manager for the Provet Group of Companies.
Dale Coutts - Strategic Planning
Dale has been awarded State, Australasian and global accolades in past years and has presented for global organisations. Dale has studied in sales and marketing, communications, people behaviours and performance management, however Dale prefers a practical teaching style. Dale believes business is about doing the basics well, which, although a simple concept, is often lost in business today. He has both a commercial background in the corporate sector as well as having his own consulting business. His strong corporate background has allowed an insight into how businesses make the transition from growth to maturity. His commercial experience includes heading up Sales and Marketing Departments and leading a large team towards achieving some truly impressive successes against competitors. Some of these successes include turning a sales force from a $100k plus loss to a $130k plus profit in just 18 months. Business planning and development has been a feature of Dale’s business from day one and he has a repertoire of corporate companies who seek his expertise.
Mark Opperman - Business Financials Boot Camp
Mark Opperman has been in working within the veterinary industry for over 40 years. In 1976 Mr. Opperman was named Hospital Administrator of the New Haven Central Hospital for Veterinary Medicine in New Haven, Connecticut. As a result of his success and achievements at New Haven Central Hospital, Mr. Opperman was sought after for advice and help in veterinary practice management issues. Seeing the need for these services, in 1979 he formed his own company, VMC, Inc. – Veterinary Management Consultation, which is a private business management consulting firm dedicated to excellence in practice management.
Through his firm, Mr. Opperman has consulted with over 600 veterinary hospitals through-out North America providing timely and practical assistance in such matters as hiring associate DVM’s, establishing partnerships, exit strategies, employee issues, profitability and efficiency. As a recognized authority in his field, he is the hospital management editor for Veterinary Economics. Mr. Opperman is also the author of Veterinary Business Management: A Guide to an Efficient and Profitable Practice published by Harwal Publishing Company and, more recently, The Art of Veterinary Practice Management published by Veterinary Healthcare Communications. The Art of Veterinary Practice Management has become a required management textbook in schools of veterinary medicine across the country.
Sheila Grosdidier - Business Financials Boot Camp
Sheila Grosdidier has been involved in the field of Veterinary Medicine for over 20 years. She earned her B.S. degree in Human Behavior Science at New York Institute of Technology and her A.A. in Veterinary Technology at Maple Woods College. She has since completed post-graduate work in psychology and adult learning. Sheila has twice been named the Speaker of the Year by the North American Veterinary Conference and twice also by the International/Australia Veterinary Nurses Association. Mrs. Grosdidier has spoken at over 200 conferences globally and has extensive experience in television, radio, and print interviews. Sheila has authored numerous textbook chapters on professional development, practice management and nutrition along with a wide variety of journal and magazine articles. Sheila spent 10 years with Hill’s Pet Nutrition, Inc., first as a Customer Affairs Supervisor and later as a Senior Veterinary Educator. She also holds the certification of Professional of Human Resources (PHR).
Angela Eichler - Marketing Savvy
Angela Eichler is a dynamic senior marketing professional with extensive experience in strategic planning, brand development and marketing management within SME and large corporate environments. Her enthusiasm for innovation and excellence, coupled with a formal business marketing degree are her foundation. An exceptional communicator and articulate presenter, Angela consistently strives to break through the status quo and she has demonstrated success in building team and stakeholder enthusiasm for innovative, industry leading concepts. Angela’s major achievements include launching a luxury consumer brand from within a mining giant; creating a standardised publication and brand identity from 13 individual titles; and repositioning an outdated retail brand into a fashionable category leader.
Troy Wright - Investment in People
Troy is the Senior Human Resources Administrator for The Provet Group of Companies. The scope of Troy’s role covers all areas of Human Resources including recruitment and selection, performance management, industrial relations, training and development and occupational health and safety. After completing his Business degree, Troy spent 5 years in Human Resources with leading international hotel chain InterContinental Hotels Group before joining Provet 2 years ago. Since then Troy has been an integral member of the Provet Human Resources Team, being heavily involved in implementing a number of key strategies both internally with Provet and externally with Provet clients.